Technical Writer — Pegadaian

Pegadaian is a state-owned financial institution specializing in pawnshop and microfinance services. I wrote and maintained project documentation that connected business requirements with engineering delivery.

Deliverables

• API specifications and integration guides
• Software Development Document (SDD)
• Transactional & System Design (TSD)
• User Manuals for internal users and customers

Story

This documentation was produced after the developers completed their features. I reverse‑engineered the system behavior from the codebase, commit history, and API traffic, then wrote artifacts that accurately reflected how the product worked in production.

• API specs were derived from actual request/response samples, documented with examples, error codes, and idempotency notes.
• The SDD captured real service boundaries, data models, and sequence diagrams based on implemented flows (loan initiation, repayment, audit logs).
• The TSD mapped modules to services, endpoints, payload contracts, and database interactions.
• User manuals were written from the shipped UI, focusing on role‑based tasks (tellers, supervisors, auditors) with step‑by‑step instructions and screenshots.

All docs include versioning, changelogs, and cross‑references so future changes remain traceable. This reduced support requests, improved onboarding, and made QA test coverage easier to maintain because every behavior had a documented source of truth.

User Manual — User Page

I wrote the User Page manual directly from the shipped interface so operators could follow the screen as they worked. The guide narrates a typical session: arriving on the Users screen, narrowing the list with search and filters, opening a profile to adjust details, and creating a new user with clear form expectations. Messages and outcomes (like success toasts and updated rows) are documented so every action feels predictable.

Sample — Registration form data:

{
  "fullName": "Rina Setiawan",
  "username": "rsetiawan",
  "email": "rina@pegadaian.co.id",
  "phone": "+62 812-555-1234",
  "role": "teller",
  "branch": "Jakarta Selatan",
  "status": "active"
}

Example flow: open Users, select “New User”, fill the form, submit, confirm the “User created” toast, and see the new entry at the top of the list with today’s timestamp.